Terms of Service
Last updated: October 30, 2026
These Terms of Service describe how Cali Clean Team LLC ("Cali Clean Team," "we," "us," or "our") provides cleaning services and communicates with customers, including through our optional SMS program. By requesting or purchasing a service, you agree to the applicable service terms communicated to you at the time of booking. Using this website is subject to these website terms.
1. Cleaning Services and Estimates
We provide residential and commercial cleaning services in our service area. The scope of each cleaning appointment is based on the estimate, booking confirmation, or other agreement provided to the customer. Estimates may depend on information provided by the customer and the actual condition, size, accessibility, and scope of the property. Any additional work or changes in price will be discussed with the customer before that work proceeds.
2. Scheduling, Access, and Changes
Appointments are subject to availability and confirmation. Customers are responsible for providing safe and reasonable access to the property and notifying us about relevant access instructions, hazards, or changes to the requested work. If you need to reschedule or cancel, please contact us as soon as possible. Any applicable cancellation or rescheduling terms will be provided as part of your booking or service agreement.
3. Payments and Service Questions
Payment amounts, timing, and accepted methods are provided in your estimate, invoice, or booking agreement. If you have a concern about a service, please contact us promptly so that we can review it and discuss an appropriate resolution.
4. SMS Text Messaging Terms
Program name: Cali Clean Team Customer Communications.
What we send: If you agree to receive SMS messages from Cali Clean Team, we may send texts relating to cleaning quotes and inquiries, appointment confirmations and reminders, scheduling changes, service updates, and customer support. We do not send unsolicited marketing messages through this customer-communications program.
How to opt in: You may consent to receive texts during a phone call or in-person conversation when we specifically ask for your permission. If a website form offers an SMS consent option, consent is provided only when you affirmatively select that option. Consent to receive texts is not a condition of purchasing cleaning services.
Message frequency: Message frequency varies depending on your inquiries, appointments, and support needs.
Costs: Message and data rates may apply according to your wireless carrier and plan.
Opt out: Reply STOP to any message to opt out of further texts from this program. You may receive a confirmation of your opt-out request.
Help: Reply HELP for assistance, call (760) 582-2520, or email calicleanteam2023@gmail.com.
Delivery: Wireless carriers are not responsible for delayed or undelivered messages. Availability and delivery can depend on your carrier, device, and network.
Privacy: Please review our Privacy Policy for details about how personal information and SMS consent are handled. We do not share SMS opt-in data or mobile numbers with third parties or affiliates for their marketing or lead-generation purposes.
5. Website Information
We strive to keep website information current and accurate, but service descriptions, availability, and pricing may change. Any specific services and charges are governed by the estimate, invoice, or service agreement provided to the customer.
6. Changes to These Terms
We may update these Terms of Service from time to time. Updated terms will be posted here with a revised date. Changes do not replace separately agreed terms for a service already booked unless we and the customer agree otherwise.
7. Contact Us
Cali Clean Team LLC
San Marcos, California
Phone: (760) 582-2520
Email: calicleanteam2023@gmail.com